Industrial Security Consulting: Incident Analysis - Yearly Package. The service includes: Within 12 months, a maximum of 6 Incident Service Requests can be initiated. After creation, any required data is obtained, analyzed and the results are discussed. A report with recommended measures is provided upon conclusion of the request. Each Incident Service Request is limited to 10 hours of processing time by Siemens CustomerCERT experts. Through MLFB 9AS1411-1AA11-1AC3 it can be extended by 10 hours.